FAQ
Evela Premium is designed for women aged around 40 and above—whether you're already experiencing symptoms or want to take preventive action. We support you individually, with a science-based approach and personalized advice.
HanseMerkur covers the costs of Evela Health Premium for its insured women over 45, up to 100% according to the tariff. More information at: https://www.evela.health/de/hansemerkur Additional insurance providers will follow shortly.
Your Evela Premium subscription offers comprehensive, science-backed support tailored specifically to women over 40. It starts with an in-depth health assessment to understand your individual needs, followed by a one-on-one consultation with an Evela specialist. Together, you’ll create a personalized therapy plan designed to match your unique goals—whether you're managing existing symptoms or taking proactive steps for prevention.
To help you stay on track, a follow-up consultation is included to review your progress and make any necessary adjustments. You’ll also enjoy unlimited access to all premium app content, including expert resources and helpful tools to support your journey. And because ongoing care matters, our team is available via email between consultations to answer questions or provide guidance whenever you need it.
If needed, our partnering physicians can also issue private prescriptions—this service is already included in your subscription.
Not at all! Even if you’re feeling fine right now, getting started is still worthwhile. The hormonal transition period between 40 and 60 is a critical window for preventing chronic conditions and staying healthy well into later life. We’ll help you make the right choices today for a healthier tomorrow.
After payment, you’ll find the appointment booking section under "Experts" in the app.
Before your first consultation, you’ll be prompted to complete a digital health assessment (takes about 15 minutes). This helps your expert prepare thoroughly for your session. Once submitted, you’ll proceed directly to the booking page.
You’ll receive a confirmation email with your appointment details, including a secure video consultation link for easy access when it’s time for your session. You can’t or don’t want to use any of the offered payment methods? Contact us at support@evela.health and we’ll find a solution!
After payment, you’ll find the appointment booking section under "Experts" in the app.
Before your first consultation, you’ll be prompted to complete a digital health assessment (takes about 15 minutes). This helps your expert prepare thoroughly for your session. Once submitted, you’ll proceed directly to the booking page.
You’ll receive a confirmation email with your appointment details, including a secure video consultation link for easy access when it’s time for your session.
Thanks to your assessment, your Evela expert comes fully prepared. Together, you’ll discuss your health goals, any unanswered questions, and personal challenges. After the consultation, you’ll receive your personalized Evela health plan – a clear roadmap tailored just for you.
You can book your follow-up consultation anytime. During your first session, you and your Evela expert will discuss the ideal timing for your next appointment based on your individual needs. Typically, we recommend scheduling a follow-up after 3-6 months for optimal results.
Our recommendations are grounded in medical guidelines and the latest evidence-based research. Under the leadership of our Medical Director, PD Dr. Cornelius Remschmidt, our team of experts continuously refines and advances the Evela Standard—ensuring you receive care that’s both scientifically rigorous and tailored to your needs.
Our advisors are experienced professionals with medical backgrounds — including physicians, therapists, and health coaches specializing in menopause. Together with gynecologists like Dr. Carolin Zich, we develop ongoing training programs to ensure every Evela expert delivers exceptional, up-to-date care.
Yes, if Menopausal Hormone Therapy (MHT) is suitable for you, you can receive a private prescription from one of our partnering physicians after a thorough consultation and medical assessment. Please note that the cost of the medication itself is not included in your subscription.
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