FAQ
Evela Premium is designed for women aged 40 and over—whether you are already experiencing symptoms or wish to take a preventative approach. We inform, advise, and support you individually based on medical and scientific evidence. By considering your unique situation—including your symptoms, lifestyle, and risk profile—we work with you to find the solution that makes the most sense for you
Currently, Evela Premium is primarily a self-pay service. However, HanseMerkur covers up to 100% of the costs for its insured women over 45, depending on their specific plan. For more information, visit: https://www.evela.health/de/hansemerkur. Starting February 1, 2026, the INTER Insurance Group will also cover Evela Premium costs for fully insured members aged 40 and over. More insurance providers will be added soon.
Your Evela Premium subscription offers comprehensive, science-based support specifically tailored for women over 40. It begins with an in-depth health analysis to identify your individual needs, followed by a personal consultation with an Evela specialist. Together, you will develop a customized therapy plan aligned with your goals—whether you want to treat existing symptoms or take proactive, preventative steps.
To keep you on track, a follow-up consultation is included to discuss your progress and make any necessary adjustments. Furthermore, you will receive unlimited access to all premium app content, including expert insights and helpful tools to guide you on your journey. Because continuous care is vital, our team is also available via email between appointments to answer questions or provide support whenever you need it.
Should the need arise, our partner physicians can also issue private prescriptions—the cost of the prescription itself is already included in your subscription
Not at all! Even if you feel great right now, it is worth looking into the health changes triggered by the decline in estrogen from midlife onwards. The period of hormonal transition between 40 and 60 is a critical window for preventing chronic illness and staying healthy well into old age. Estrogen protects the female body in remarkable ways, and its decline increases the risk of certain chronic conditions. We are here to help you set the right course for your future health.
Registration for the Evela web app and its basic content is free of charge. Once logged in, you can find our Premium offer by clicking the 'Get Premium' link in the top right corner. You can purchase Evela Premium directly via Stripe. After your purchase, all premium content will be available immediately, and you can book your first appointment
After payment, you’ll find the appointment booking section under "Experts" in the app.
Before your first consultation, you’ll be prompted to complete a digital health assessment (takes about 15 minutes). This helps your expert prepare thoroughly for your session. Once submitted, you’ll proceed directly to the booking page.
You’ll receive a confirmation email with your appointment details, including a secure video consultation link for easy access when it’s time for your session.
Thanks to your assessment, your Evela expert comes fully prepared. Together, you’ll discuss your health goals, any unanswered questions, and personal challenges. After the consultation, you’ll receive your personalized Evela health plan – a clear roadmap tailored just for you.
You can book your follow-up consultation anytime. During your first session, you and your Evela expert will discuss the ideal timing for your next appointment based on your individual needs. Typically, we recommend scheduling a follow-up after 3-6 months for optimal results.
Our recommendations are based on medical guidelines and current evidence-based research. Our medical director, PD Dr. med. Cornelius Remschmidt, continuously develops the Evela standard together with our team of experts.
Our advisors are experienced professionals with medical backgrounds — including physicians, therapists, and health coaches specializing in menopause. Together with gynecologists like Dr. Carolin Zich, we develop ongoing training programs to ensure every Evela expert delivers exceptional, up-to-date care.
Yes, if Menopausal Hormone Therapy (MHT) is suitable for you, you can receive a private prescription from one of our partnering physicians after a thorough consultation and medical assessment. Please note that the cost of the medication itself is not included in your subscription.
Your health data security is our top priority.
We strictly comply with GDPR regulations and use state-of-the-art encryption to protect both your personal health information and payment details. For full details, please review our Privacy Policy.